Privacy Policy

Last updated: January 2026

JabulaBets operates jabulabets-casino.co.za and takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before using our platform.

Who We Are

JabulaBets is operated in accordance with South African law, including the National Gambling Act 7 of 2004 and applicable regulations set by the National Gambling Board (NGB). Our registered address and operator details are available on request. If you have any questions about this policy, contact us at [email protected].

What Information We Collect

When you register and use JabulaBets, we collect certain personal information. This is necessary to verify your identity, process transactions, and comply with our legal obligations under South African law.

Full name, date of birth, and South African ID number or passport number
Contact details including your email address, phone number, and residential address
Financial information such as your bank account details or payment method details used for deposits and withdrawals in Rand (ZAR)
Device and technical data including your IP address, browser type, and mobile device identifiers
Betting and gaming activity on our platform
Communications you send to our support team

Why We Collect Your Information

We don't collect your data just for the sake of it. Every piece of information we hold serves a specific purpose.

To verify your identity and confirm you are 18 years or older, as required by South African gambling law
To process your deposits and withdrawals in ZAR
To comply with the Financial Intelligence Centre Act (FICA) and anti-money laundering obligations
To detect and prevent fraud, problem gambling behaviour, and account misuse
To send you account-related communications and, where you've opted in, promotional offers
To improve our platform and services based on how you use them

Legal Basis for Processing

We process your personal information on the following grounds: fulfilment of our contract with you as a registered player, compliance with legal obligations under South African law, and our legitimate interest in operating a safe and lawful gambling platform. Where we rely on your consent, such as for marketing communications, you can withdraw that consent at any time.

How We Share Your Information

We do not sell your personal information to third parties. Full stop. But we do share it in certain circumstances.

With the National Gambling Board and other regulatory authorities when required by law
With payment processors and banking partners to handle your ZAR transactions
With identity verification and fraud prevention service providers
With our technology and platform service providers who help us run the site

All third parties we work with are required to handle your data securely and only for the purposes we specify.

How Long We Keep Your Data

South African gambling regulations require us to keep certain records for a minimum of five years after your account is closed. Financial records may be kept longer where required by FICA or tax law. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have rights over your personal information. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion where we no longer have a legal reason to keep it. To exercise any of these rights, contact us at [email protected]. We'll respond within a reasonable time and no later than 30 days.

Security

We use industry-standard encryption and security measures to protect your personal information. No system is completely foolproof, but we take every reasonable step to keep your data safe. If you suspect any unauthorised access to your account, contact us immediately.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. Continued use of JabulaBets after any changes means you accept the updated policy.

Gambling is for entertainment. If you feel your gambling is becoming a problem, contact the South African Responsible Gambling Foundation on 0800 006 008. JabulaBets supports responsible gambling. 18+ only.